Documentation Index
Fetch the complete documentation index at: https://docs.solifyn.com/llms.txt Use this file to discover all available pages before exploring further.Account Reviews & Compliance
As a professional business distribution platform, Solifyn facilitates global commerce workflows for digital software, cloud subscriptions, and physical merchandise. To maintain the long-term integrity and health of our primary payment routing rails, we ensure that every active organization complies strictly with our unified Prohibited Businesses & Use guidelines. Our internal Trust & Safety systems perform automated, continuous telemetry analysis to actively monitor, detect, and isolate financial fraud, illegal activity, high-risk operational profiles, and malicious actors before they compromise the network score. Account audits and milestone reviews are typically processed and resolved within 3 to 5 business days. However, complex merchant configurations or custom enterprise entities may require extended validation times. We treat every workspace review with high priority and aim to restore normal telemetry velocity as fast as possible.First Payout Review
Every organization register must successfully clear our core infrastructure risk review prior to executing their initial capital withdrawal sequence. Once your workspace crosses its initial transaction milestones, our compliance pipeline will look for the following verification elements:- Workspace Profile Assessment: A brief operational validation regarding your core digital product architecture, inventory delivery channels, and automated fulfillment pathways.
- Identity Verification (KYC): Secure cryptographic identity processing using an official government passport, national identification card, or driver’s license paired with biometric selfie verification. This sequence is processed natively and securely inside your Solifyn developer console.
Finance > Account registry at any time, eliminating potential withdrawal pauses down the line.
Continuous Asynchronous Reviews
Solifyn monitors transactional patterns across all integrated stores in real-time to prevent card testing, velocity fraud, and high-risk aggregation. As your Gross Merchandise Volume (GMV) scales across key lifetime thresholds, our risk infrastructure executes asynchronous, background reviews. These background audits are typically completed within 24 to 48 hours without requiring any manual documentation or direct intervention from your team. When an async lifetime review triggers, you will receive an automated dashboard and email alert. While future product payments and customers’ checkout capabilities remain 100% active and unaffected, your balance payout capability will be briefly paused during the audit loop. Our compliance core evaluates the following telemetry metrics during these cycles:- Historical risk indicators across multi-tenant transaction patterns.
- The cumulative ratio of customer refunds vs. formal banking disputes.
- The appropriate future GMV sales threshold before the next scheduled automated review cycle.
High Chargeback Overheads
Major credit card brand networks (e.g., Visa, Mastercard) consider a chargeback ratio at or above 0.7% of total transaction volume to be excessive and unstable. Slipping past this threshold instantly subjects an organization to mandatory monitoring programs carrying severe card brand financial penalties, premium gateway cuts, and potential platform-wide termination. Solifyn works closely with developers approaching risk thresholds to deploy preventative dunning layers, optimize support responsiveness, and lower dispute ratios before network interventions trigger.Operational Guidelines
To preserve our low base-rate structures for all legitimate merchants, Solifyn enforces strict operational guidelines regarding customer care, production validation, and dispute management.Expected Responsiveness
Merchants must maintain absolute professional customer support metrics to prevent escalation vectors:- Support Ticket Ratios: Workspaces must resolve customer queries quickly to maintain a low platform support ticket index.
- Internal Communication Deadlines: When our Trust & Safety team includes your workspace registry in an active customer escalation chain, we require a formal response or resolution path within 48 hours.
- Failure to respond within this 48-hour window authorizes Solifyn to issue immediate refunds to the affected consumers and apply an operational warning to your account ledger.
- Systemic or repeated unresponsive behavior will result in immediate workspace offboarding.
Test Transactions
To secure the checkout framework and eliminate false-positive fraud signals:- Sandbox Isolation: All system testing, API webhook checking, and frontend checkout validations must be executed within our designated Sandbox environment.
- Production Testing Constraints: If you must test a live deployment flow in production, you are required to leverage a 100% Discount coupon code or configure a temporary Free Product SKU to ensure zero live currency moves through the gateway.
- No Real Money Testing: Simulating checkouts using live credit cards with real transaction amounts for “testing” purposes is strictly prohibited. This violates financial compliance terms, instantly triggers high-priority account reviews, and can result in your account or card getting blocked globally for intentional card testing.
Chargeback Management
We audit chargeback frequencies meticulously to maintain ecosystem health:- Acceptable Internal Threshold: Solifyn enforces an internal warning threshold of 0.4% for active merchants.
- Filing Window: Under standard card network rules, consumers retain the legal right to file disputes up to 120 days from the initial transaction execution date.
- Consequences of Unstable Chargeback Ratios:
If an organization exceeds our compliance safety margins, Solifyn reserves the programmatic right to apply the following enforcement steps based on severity:
- Execute automated defensive customer refunds on high-risk charges.
- Pause ledger payouts pending deep risk analysis for up to the full 120-day network dispute window.
- Block future processing capabilities across all workspace storefronts.
- Permanently blacklist the merchant profile and issue refunds to the historic customer registry.
Proactive Network Interceptions (RDR): Solifyn maintains native API integrations with primary card networks to capture early chargeback alerts before they are officially formalized by issuing banks. Our infrastructure automatically triggers preventative refunds on transactions under specific values and instantly terminates any associated digital subscription privileges to minimize your formal chargeback metrics proactively.
Policy Violations
For workspaces found to be operating in direct violation of our acceptable use policies (excluding standard chargeback threshold escalations):- Immediate Isolation: Solifyn will instantly block all payment processing pipelines across your active organization.
- Payout Interdiction: Active ledger balances are locked pending a formal regulatory compliance review.
- Resolution and Appeal: Our team will initiate a verification evaluation and notify the workspace administrator via email. The owner is granted exactly 48 hours to supply formal legal distribution documentation or verifiable reselling certification. Clear, undeniable compliance fraud, malware deployment, or illegal catalog listings will result in an immediate, permanent ban without an extended resolution loop.